Shipping policy

Last updated: September 11, 2026

This Shipping Policy applies to all orders placed on medieval-sword.store (the "Site"), operated by Fuji Corp Kft ("Medieval Sword", "we", "us", "our").

1. Free Worldwide Shipping

Shipping is free on every order, with no minimum purchase. Every order is shipped with tracking and carefully packed to protect your sword during transit.

2. Processing Time

Orders are prepared and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders with engraving or special requests may require additional preparation time. If so, we will let you know by email.

3. Delivery Time

After dispatch, delivery usually takes approximately 5 to 15 days, depending on your destination and on the customization of your order.

Delivery times are estimates provided by our carriers and are not guaranteed. Occasional delays may occur because of customs clearance, peak seasons, weather conditions or other events beyond our control.

4. Duties and Taxes: No Customs Fees

For most destinations, import duties and taxes are included in our prices and prepaid by us. You will not have to pay any customs fees when your parcel is delivered.

If your destination is one of the rare exceptions where duties cannot be prepaid, we will inform you by email before your order ships, and you will be free to cancel it for a full refund.

If a carrier nevertheless asks you to pay duties or taxes on delivery, please contact us before paying. If you have already paid, send us the official receipt and we will reimburse you.

5. Order Tracking

As soon as your order ships, you will receive an email with your tracking number. Tracking information may take 24 to 48 hours to appear on the carrier's website.

6. Delivery, Signature and Age Verification

Our swords are sold exclusively to adults aged 18 or over. For this reason:

  • the carrier may require a signature upon delivery;
  • where required by local law (for example in the United Kingdom), parcels containing bladed products must be handed to an adult aged 18 or over, who may be asked to show a valid photo ID;
  • because of the size and nature of our products, we cannot deliver to P.O. boxes or parcel lockers.

If you instruct the carrier to leave your parcel at your door or with a third party, you accept responsibility for any loss, theft or damage occurring after delivery.

7. Shipping Address

Orders are delivered to the address provided at checkout, so please check it carefully. Address changes are possible within 2 hours of placing your order by contacting support@medieval-sword.store.

We are not responsible for parcels that cannot be delivered because of an incorrect or incomplete address. If a parcel is returned to us because of an incorrect address, a failed delivery or a parcel that was not collected, reshipping costs will be charged to you.

8. Legal Restrictions by Country

Laws on the purchase, import, ownership and carrying of swords vary between countries, and sometimes between states or regions. Before ordering, please make sure the sword you choose can be legally imported and owned where you live.

We reserve the right to cancel and fully refund any order to a destination where we cannot legally ship. We cannot be held responsible for parcels refused or seized by customs because of local import restrictions, and we cannot guarantee a refund in that case.

9. Checking Your Parcel on Delivery

Please check the condition of your parcel when it is delivered. If the packaging is visibly damaged, mention it to the carrier if possible, take photos before opening it, and contact us within 7 days of delivery (see our Refund Policy). Please keep all packaging until your claim is resolved.

The risk of loss or damage passes to you when you, or a person you designate, take physical possession of the parcel.

10. Lost, Stolen or Delayed Parcels

  • No tracking update: if your tracking has not moved for more than 7 days, or your parcel has not arrived within the estimated delivery time, contact us and we will open an investigation with the carrier.
  • Marked as delivered but not received: check with your neighbors, your building reception and your local carrier office, then contact us within 7 days of the delivery date. We may ask you to sign a statement of non-receipt.
  • Lost parcel: if the carrier confirms your parcel is lost, we will ship a replacement free of charge or issue a full refund.

If your order is not delivered within the estimated time, you may ask us to deliver it within a reasonable additional period. If we fail to do so, and the delay is not due to force majeure, you may cancel your order and will be refunded within 14 days.

11. Orders With Several Items

If you order several items, they may be shipped in separate parcels at no extra cost. You will receive a tracking number for each parcel.

12. Contact Us

For any question about shipping or delivery:
Email: support@medieval-sword.store
Phone: +33 3 74 47 88 57 (Monday to Friday, 9:00 to 17:00 CET)
Fuji Corp Kft, 1065 Budapest, Révay utca 6. Fsz. 7., Hungary